We deliver an action plan for your hotel to become the new desire
Bring your retail business online, with a presence you are proud of
We specialise in strategies that drive high quality enrolments to your school
This will help us propose the optimum solution for your project
If you are an existing Double Dot customer and currently experiencing an issue with your website or emails, please fill in the form and one of our support specialists will get back to you as soon as possible.
So, you have created your own website, looks good, reads good, finally you are done! You think? How about the latest versions, security improvements and bug fixes, addition of new features, technical SEO, performance optimisation, content upload, integrations with third party systems? These are only a few examples of web support that websites may need, after they go live. Who is going to perform those tasks? Although owning a website is just like owning a house or a car, it needs regular attention and maintenance, in order to remain functional and perform well, those things are not like simple plumbing or changing a tire. Assuming that you are actually performing such tasks at home.
Double Dot offers high quality maintenance and support services, from a fully in-house team that consists of experienced digital project managers, web designers and web developers, so that your website is always at its best form!
As your phone or your smart-watch, your website needs to be updated to the latest version, from time to time. This is to ensure that security patches are applied, as well as new features and performance improvements. We make sure updates are performed in a safe, managed way and all issues are taken care of, before we release your website back to the public domain.
The digital ecosystem can feel like the wild West sometimes, with hackers, bots and malicious software, trying to gain control of innocent websites that mind their own business. In the unfortunate circumstance of your website being hacked, we are here to help get control back, identify the security issue, clean up the infected code, apply the right security patch and get your website up and running again.
Our expert system administrators can proactively identify vulnerabilities, harden your website’s security, by adding layers of protection, to reduce the risk of a website attack.
Our team of experienced developers will identify and resolve any issues, related to functionality or user experience.
Change in your business or client’s needs is expected and welcomed. We make a great support team and will have you covered, by adding new functionality and features where needed.
Our developers will ensure there is nothing between your website and search engines that hinders the visibility of your asset, on organic results.
We will ensure high rates in core web vitals, by making your website load faster and so you will get happy visitors, as well as better rankings on search engines.
We will help you with uploading, curating and optimising your content, when you don’t have the time or resources to do so. We can help with manual content curation, as well as offer automated content upload solutions via bulk uploads.
Do you have an ERP or CRM your website needs to connect to, in order to have a streamlined workflow and reduce manual tasks? Not a problem! Our experienced back-end developers can help with any system integration needs you may have.
Whether you are doing digital marketing campaigns or just want to have a high level view of what is happening in your website, we can help add tracking and create funnels in your website.
With the latest changes around GDPR and cookie management, it is important to have your website compliant with GDPR at all times and explore alternative technical options in order to collect data.
Ticket based support
For ease of mind and the lower rates, this is the support package to go for. You get priority service to the Double Dot support team, your own dedicated support manager and a hefty discount on our hourly rates. Support tickets are pre-purchased, they don’t expire and can be used for any support action on your website.
Pay-as-you-go support
For maximum flexibility, this package is for those projects with little support needs, over the year. Each support request is treated and quoted separately and is then handed over to our support team, in order to be materialised.
Support retainers
This option is better suited for bigger projects, with frequent support needs. A dedicated support team is made up of experienced digital project managers and web developers, who manage your day to day requirements and requests via a support desk, for a fixed monthly retainer fee.
We can do everything, but helping with plumbing, sorry
Maximilian von Portatius
Managing Director, Sponsor.Online
Double Dot is a very reliable partner, who tries to support in the best possible way.
Katerina Broumou
Marketing Specialist, Vernicos Yachts
The best team!
Web support is the digital equivalent of regular car maintenance — but for your website. It’s how we keep things fast, secure, and running like clockwork. Think updates, bug fixes, performance tweaks, and security patches. Because the last thing your brand needs is a “Site Down” screen on a Monday morning.
Our various web support plans cover everything that keeps your site alive and well: CMS and plugin updates, uptime monitoring, backups, bug fixes, performance optimization, and security checks. Depending on your needs, we can also step in for SEO tweaks, small content updates, or technical consulting. Basically — if your website needs it, we’ve got it and we will suggest the right plan for it.
Absolutely. A website isn’t a “set it and forget it” situation — it’s a living, breathing digital asset. Without regular care, it slows down, breaks, or opens the door to security risks. Regular maintenance keeps your site (and your reputation) intact.
At least once a year — more if it’s an e-commerce website. Updates pile up fast, and missing them is like skipping oil changes. We monitor and patch things regularly so we are secure and you don’t have to worry about what’s happening behind the scenes.
Web development is the build. Web support is the aftercare. We design and develop your site to look stunning — and then stick around to make sure it stays that way. You handle your business; we’ll handle your backend.
Sometimes, yes — but we’re picky. We’ll run a full audit to make sure the existing build meets our standards. If it passes, we’ll bring it into the Double Dot ecosystem and maintain it like one of our own. If not… we’ll let you know (and maybe talk about rebuilds).
That depends on your setup and how hands-on you want us to be. Basic plans start from a few hundred euros per year, while more demanding setups might require monthly support. Enterprise sites or high-traffic e-shops? Custom pricing all the way. Let’s talk and find your fit.
Our standard support runs during business hours — but yes, we offer emergency assistance for critical situations. Different tiers cover different response times, so we can tailor support based on your needs (and stress levels).
Yes, you can. We offer one-off support for urgent fixes or specific updates. But honestly? A scheduled plan gives you better value and peace of mind. Prevention always beats panic.
We mainly work with WordPress and WooCommerce — our bread and butter. But we also support Shopify, Wix, Joomla, Squarespace, and custom builds. If it’s on the web, chances are we can keep it running.
First, we run a full website audit — think of it as a digital health check. We flag issues, plan fixes, and set up your personalized support roadmap. Once you’re onboard, we handle monitoring, updates, and maintenance so you can focus on your business (or your coffee).
Indirectly, yes — because search engines love websites that perform well. Faster load times, fewer errors, better user experience… all of it adds up to stronger SEO results. Plus, we handle technical SEO checks as part of our support to keep your site in top shape.