Web Support FAQ

Web support is the digital equivalent of regular car maintenance — but for your website. It’s how we keep things fast, secure, and running like clockwork. Think updates, bug fixes, performance tweaks, and security patches. Because the last thing your brand needs is a “Site Down” screen on a Monday morning.

Our various web support plans cover everything that keeps your site alive and well: CMS and plugin updates, uptime monitoring, backups, bug fixes, performance optimization, and security checks. Depending on your needs, we can also step in for SEO tweaks, small content updates, or technical consulting. Basically — if your website needs it, we’ve got it and we will suggest the right plan for it.

Absolutely. A website isn’t a “set it and forget it” situation — it’s a living, breathing digital asset. Without regular care, it slows down, breaks, or opens the door to security risks. Regular maintenance keeps your site (and your reputation) intact.

At least once a year — more if it’s an e-commerce website. Updates pile up fast, and missing them is like skipping oil changes. We monitor and patch things regularly so we are secure and you don’t have to worry about what’s happening behind the scenes.

Web development is the build. Web support is the aftercare. We design and develop your site to look stunning — and then stick around to make sure it stays that way. You handle your business; we’ll handle your backend.

Sometimes, yes — but we’re picky. We’ll run a full audit to make sure the existing build meets our standards. If it passes, we’ll bring it into the Double Dot ecosystem and maintain it like one of our own. If not… we’ll let you know (and maybe talk about rebuilds).

That depends on your setup and how hands-on you want us to be. Basic plans start from a few hundred euros per year, while more demanding setups might require monthly support. Enterprise sites or high-traffic e-shops? Custom pricing all the way. Let’s talk and find your fit.

Our standard support runs during business hours — but yes, we offer emergency assistance for critical situations. Different tiers cover different response times, so we can tailor support based on your needs (and stress levels).

Yes, you can. We offer one-off support for urgent fixes or specific updates. But honestly? A scheduled plan gives you better value and peace of mind. Prevention always beats panic.

We mainly work with WordPress and WooCommerce — our bread and butter. But we also support Shopify, Wix, Joomla, Squarespace, and custom builds. If it’s on the web, chances are we can keep it running.

First, we run a full website audit — think of it as a digital health check. We flag issues, plan fixes, and set up your personalized support roadmap. Once you’re onboard, we handle monitoring, updates, and maintenance so you can focus on your business (or your coffee).

Indirectly, yes — because search engines love websites that perform well. Faster load times, fewer errors, better user experience… all of it adds up to stronger SEO results. Plus, we handle technical SEO checks as part of our support to keep your site in top shape.